15th April 2014 (8:00pm EST): - The last remaining hardware issues have been resolved but unfortunately we are still left with some database problems to fix before the sites can be relaunched. One piece of good news is that we have determined that we will be able to automatically give all of our members additional time once we are back up and running. We greatly appreciate your patience as well as the many encouraging and supportive emails we received today!
15th April 2014 (9:00am EST): - Unforseen hitches and glitches yesterday prevented us from being able to bring the sites back online as scheduled. They are hopeful that these can be resolved and we have everything crossed for a restart sometime today. As we said in our email notice last week we encourage any subscribers who wish for an extension to their subscription to drop us an email with their username. You are very important to us and we can assure you that we want these sites back online as much as you do!
14th April 2014: - The servers arrived safely in Tucson, AZ last night and the tech team will be working flat out today to get them all back up and running.
Dear Animation Factory Visitor,
We would first like to take this opportunity to introduce ourselves as the new owners of Clipart.com and AnimationFactory.com. We are proud to say that our company, Vital Imagery Ltd., is now the largest supplier of clipart and 3D animations in the world, and we promise the next year will be a very exciting one for our subscribers. The process of merging our content with the newest members of our family will begin very soon, meaning the addition of great new images to the current inventory.
Before this can happen, however, we will be experiencing a slight disruption in service. This transition requires a physical move of the servers so we will be shutting down the web sites from April 11th until sometime on April 14th. We apologize for the inconvenience. We know this move will be worth it! Through it we stress our continued commitment to you and look optimistically to the future.
If you have any questions, please contact Customer Service by e-mail at firstname.lastname@example.org, or by phone at 1-800-482-4567, weekdays from 9 am to 5 pm EST. International customers please call 1-519-489-4694.
Alison and Charlie Hoy &
the Animation Factory Team