Animation Factory Policies

Animation Factory Policies in addition to creating useful and fun graphics, Animation Factory strives to provide the highest level of customer service and satisfaction. We want you to be happy with our services and comfortable ordering our products.

Here is a list of our policies and answers to common questions:

Payment & Order Options Shipping Policy and Prices Customer Service and Technical Support Your Privacy Company Information

Payment & Order Options
We use only the best technology to protect your private information during an on-line order. If you do not feel comfortable ordering on line, please call 1-309-687-0497 or Toll Free 1-800-482-4567.

Animation Factory accepts Visa, MasterCard, American Express, and Discover credit cards. We will also accept bank drafts, money orders or personal checks. All items must be drawn in US dollars. We cannot process any payments made in any other currency.

Please mail payments via check or money order to:

Jupiterimages
GPO
P.O. Box 27569
New York, NY 10087-7569

We will accept purchase orders from government agencies, educational institutions and major corporations. Please contact our customer service to receive authorization for a purchase order.

Shipping Policy and Prices
If you choose to order a CD-ROM product from us, we will process and ship your order by the next business day, guaranteed. Orders placed (Monday-Friday) by 2:00pm Central Standard Time will ship on the same day as ordered. All other orders will ship on the next business day. Orders placed on Saturday or Sunday will ship Monday.

Shipping Options
We will ship anywhere in the world. Below is a chart of the various shipping options we offer.

*Some countries may add additional customs or duty charges to a package.
** Varies depending on country. Canada and most European countries should receive package in 4-7 days.

Customer Service & Technical Support
E-mail support is available for all types of questions, comments or concerns. Click here for our on-line contact form.

We provide telephone support Monday thru Friday from 8:00am to 5:00pm Central Standard Time for such items as lost passwords, account problems, renewals, shipping questions, and other general issues. 1-309-687-0497 or Toll Free 1-800-482-4567.

Your Privacy
Your privacy is important to us. Please read our corporate privacy policy.

Company Information
The Animation Factory is completely operated by the artists that create the animations. You can read more about our company here.

Jupiterimages
6000 North Forest Park Drive
Peoria, IL 61614

24 hr. On-Line Ordering - Instant Access
Or call to speak with a representative:
1-309-687-0497 or Toll Free 1-800-482-4567
Phone Orders: 8am-5pm M-F CST.
Fax: 1-309-688-5873
Additional Contact Information