Animation Factory Policies
Animation Factory Policies in addition to creating useful and fun graphics, Animation Factory strives to provide the highest level of customer service and satisfaction. We want you to be happy with our services and comfortable ordering our products.
Here is a list of our policies and answers to common questions:
Payment & Order Options
We use only the best technology to protect your private information during an on-line order. If you do not feel comfortable ordering on line, please call 1-312-980-6113 or Toll Free 1-800-482-4567.
Animation Factory accepts Visa, MasterCard, American Express, and Discover credit cards. We will also accept bank drafts, money orders or personal checks. All items must be drawn in US dollars. We cannot process any payments made in any other currency.
Please mail payments via check or money order to:
PO Box 953604
St. Louis, MO 63195
We will accept purchase orders from government agencies, educational institutions and major corporations. Please contact our customer service to receive authorization for a purchase order.
Shipping Policy and Prices
If you choose to order a CD-ROM product from us, we will process and ship your order by the next business day, guaranteed. Orders placed (Monday-Friday) by 2:00pm Central Standard Time will ship on the same day as ordered. All other orders will ship on the next business day. Orders placed on Saturday or Sunday will ship Monday.
We will ship anywhere in the world. Below is a chart of the various shipping options we offer.
US Postal Service
5-7 business days
5-15 business days**
*Some countries may add additional customs or duty charges to a package.
** Varies depending on country. Canada and most European countries should receive package in 4-7 days.
E-mail support is available for questions, comments or concerns. Click here for our on-line contact form.
We provide telephone support Monday thru Friday from 8:00am to 5:00pm Central Standard Time for such items as lost passwords, account problems, renewals, shipping questions, and other general issues. 1-312-980-6113 or Toll Free 1-800-482-4567.
You can read more about our company here.
122 S. Michigan Ave.
Chicago, IL 60608
24 hr. On-Line Ordering - Instant Access
Or call to speak with a representative:
1-312-980-6113 or Toll Free 1-800-482-4567
Phone Orders: 8am-5pm M-F CST.
Additional Contact Information