ORDERING, SHIPPING AND POLICIES

• How can I order?
• Will I be automatically charged at the end of my membership?
• Can I return a product for a refund?
• What is your Privacy Policy?
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  • Do You Accept Purchase Orders?
  • I do not like to order on-line, how secure is it?
  • My country is not listed on your secure order form, can I still order?

PRODUCTS AND MEMBERSHIPS

• Which product is right for me?
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  • Does Templates to Go also work for web site templates?
  • What is an X-Large animation?
  • Do I have to stop using the graphics after my membership expires?
  • What is a .PSD File?

MEMBERSHIP QUESTIONS

• I can't login.
• I've lost my password.
• Do I get a discount since I'm a member?
• Can I make a suggestion?
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  • Can I use my membership from any computer?
  • How do I renew my membership?
  • Can you make a special graphic for me?
  • How do I change my username/password or e-mail address?

GENERAL QUESTIONS

• Who is Animation Factory?
• Do you have an affiliate/resale program?
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  • How do you pronounce .GIF?
  • What software do you use?
  • How do you make an animated .gif?

HOW TO USE

• How do I download?
• Animation in email
• Animations and Flash in PowerPoint
• Animations in Web Pages
• How to use PowerPoint templates
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  • What is MPEG2?
  • What is a codec?
  • Playing an MPEG2 file
  • Video in Powerpoint
  • Do you provide PAL video format?
  • Using video in Windows Movie Maker
  • Will your video backgrounds work on a Mac?
  • Can I use a video background on a web page?
  • How do I use the Web Elements?
  • How do I use the backgrounds?
  • Animations in Flash and Video?
  • Using the images in print?
  • What programs can I use these images with?
  • Using images with AOL
  • What are the system requirements for using e-mail stationeries?
  • How do I install e-mail stationeries?
  • How do I use e-mail stationeries?
  • How do I set a default stationery?
  • Why does my signature conflict with the e-mail stationery?
  • Why do pictures show up as a red X in Outlook Express?

COMMON PROBLEMS

• Animation does not move after downloaded.
• Animation saves as BMP instead of GIF.
• I can't open a PowerPoint template?
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  • What is a .ZIP file?

TERMS OF USE - LEGAL

• Can I create a collection or library of your images.?
• Can I use Animation Factory images in a template I distribute or sell?
• Can I use AF images in a web design I create for my client?
• View our complete use terms.
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  • Can I use these images in an electronic greeting card site?
  • I run a MMS/mobile phone service, can I give/sell these images to my customers?
  • Can multiple people use one account? Do you have multiple licenses?
  • Can I use the images in a product I plan to sell?

CUSTOMER SUPPORT

• Need more help? Contact our customer service.