Can I return a product or cancel my membership for a refund?

Memberships
If you purchased a subscription, you may receive a full refund within three (3) days of your invoice date, provided that you have not downloaded more than five (5) images. After three (3) days, or download of more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. Please review the End User License Agreement for more information on our terms of use. If you have any questions, please email customer service or call us at 1-800-482-4567.

CDs and DVDs
If you licensed single images or purchased CD(s) (opened or unopened), you may receive a full refund if you submit a completed and signed refund affidavit (located at http://jupiterimages.com/en/company/refund_aff), and return any CD's, within fourteen (14) days of your invoice date. After fourteen (14) days, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount of the invoice.

It is not our policy to refund shipping charges, unless due to our error.