ANIMATION FACTORY RECEIVES CUSTOMER SATISFACTION AWARD

Wednesday November 24, 2004, @11:45AM

Animationfactory.com winner of the BizRate.com Circle of Excellence Gold Honoree Awards

Animation Factory is awarded the BizRate.com Circle of Excellence Gold Honoree Award for being one of the sites that excelled at customer satisfaction with ratings above the industry average on a 7 key attributes scale throughout the year (September 1, 2003 - August 31, 2004).

Of a total of over 40,000 online retailers, Animation Factory is one of only 46 to receive this honor.

The online stores were rated by millions of customers. Animation Factory was found to demonstrate outstanding performance in all seven of the following areas:

• Ease of Finding What You Are Looking For
• On-Time Delivery
• Overall Satisfaction
• Selection of Products
• Customer Support
• Product Met Expectations
• Repurchase Intent

BizRate.com independently rates online merchants and products, based on feedback collected from more than one million online buyers each month, making BizRate.com the most reliable ratings on the Web. Every week, the BizRate.com shopping search engine prepares millions of shoppers to make smarter, more confident purchases.

Everyone here at Animation Factory is honored to be included with "the best of the best" amongst online retailers, and we will do our best to maintain excellence in customer satisfaction.

About Animation Factory
Animation Factory by Jupiterimages is the largest collection of royalty-free animated clipart on the Internet. With over 100,000 customers, and an audience of over 1 million consumers per month, Animation Factory has been rapidly expanding its product suite, and now provides content for the Web, e-mail, Microsoft® PowerPoint®, mobile phone and Internet messaging markets; all based on an original library of more than 300,000 animations and 3D images. Jupiterimages is a division of Jupitermedia Corporation (Nasdaq: JUPM), (www.jupitermedia.com).